|Title:||Information Technology Supervisor|
|Salary Range:||$102,063 - $130,130 (DOE)|
Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 400,000 residents of the Truckee Meadows.
We are looking to hire an Information Technology Supervisor to join our IT team.
About the Position:
Under general direction of the BIS Manager, the Information Technology (IT) Supervisor is responsible for the design, installation, maintenance, and management for the entirety of TMWA’s Information Systems and supporting technology infrastructure. The incumbent plans, designs, analyzes, and provides technical support to the myriad of deployed hardware and software platforms within the utility. The Information Technology Supervisor conducts the appropriate research and evaluation of new or upgraded technological solutions which may be deemed appropriate to TMWA. The incumbent will also be responsible for designing, documenting, and implementing industry best practices that are applicable to any deployed technological computer-based framework across the enterprise.
Through effective leadership, the IT Supervisor ensures end users throughout the organization are properly supported and have the hardware, software, operating systems and applications necessary to meet the needs of the organization and enhance their business operations.
Essential responsibilities and duties may include, but are not limited to, the following:
- Establishes and maintains work standards for quality and quantity of work within area of responsibility; develops and recommends improvements to workflow and internal procedures; recommends and implements improvements to IT systems and processes.
- Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; recommends disciplinary action, up to and including termination to address performance deficiencies in accordance with TMWA’s administrative instructions.
- Provides leadership and works with staff to develop and maintain a highly competent, customer service-oriented team through selection, cross training, and day-to-day supervisory practices which support TMWA’s vision and values; applies process improvement and quality management principles to assigned areas of responsibility.
- Develops and drives the architectural direction of complex IT projects across multiple technical and functional areas, ensuring their alignment with business objectives.
- Determines the utility's strategic long term and daily operational short-term computer system needs and appropriate hardware and software acquisitions to achieve utility's goals and objectives.
- Evaluates both current and new technological trends to determine business impact and provide viable solutions that address evolving business needs.
- Initiates & executes proof of concept solutions and builds working prototypes to assess viability of new solution approaches and technology.
- Exhibits extensive operational experience in information systems configuration and maintenance through the testing, debugging and working with application vendors to install updates, patches, and version upgrades.
- Participates in all technical aspects of the design, development and deployment of major computer operating systems and application environments, including Microsoft Windows Domains, Microsoft Hyper-V, Unix/Linux, VMware ESXi across the utilities Corporate and SCADA environments.
- Participates in all technical aspects of the design, development, and deployment of physical server technologies including, Virtualization, Storage, Replication, Unified Communication, Backup & Restoration, Control Access, Video Surveillance, Multimedia, and Security in support of the utilities Corporate and SCADA environments.
- Provides support and assists with the administration of SCADA and Control Systems applications and HMIs to ensure the consistent uptime and smooth operation of the Utilities treatment facilities.
- Reviews, recommends, and approves technological projects to ensure conformance to IT design standards
- Documents computer system problems and resolutions for future reference.
- Prioritizes work assignments in accordance with departmental goals and timelines.
- Works with pertinent vendors to resolve complex information technology problems.
- Plans, designs, analyzes and translates user requirements for the development, implementation, utilization and support of sound computer solutions that meet and exceed functional requirements
- Monitors systems across the enterprise by establishing and tracking metrics, performance characteristics, and capacity planning to ensure the proper functioning of information systems accordance with the utility's policies and objectives
- Provides technical support, operations and problem resolution of systems infrastructure by identifying existing or potential problems and implementing appropriate resolutions to address those potential trouble areas.
- Provides support to end users on a variety of computer related issues, responding to user requests through a variety of communication mediums to provide technical support.
- Identifies, researches, and resolves a wide range of technical issues while documenting, tracking, and monitoring said issues to ensure timely resolution.
- Manages an array of project tasks serving as a task lead or part of a technical team
- Works collaboratively with other IT professionals and departments in the development, design, evaluation, testing, and maintenance of information systems within the utility's enterprise
- Provides direction to other project or staff members in the development of technological solutions to ensure compliance with the design standards and best practices.
- Assists personnel of other departments as a knowledgeable computer resource, providing technical guidance and knowledge transfer to peers and supports personnel when needed.
- Prepares and delivers presentations and training to a variety of technical and non-technical audiences.
- Develops, documents, and revises system design procedures, testing and troubleshooting procedures, quality standards, and general usage parameters for information systems within the utility's enterprise.
- Minimum seven (7) years of experience in the information technology field with at least 3 years in a senior strategic technology planning level.
- Requires extensive expertise in voice and data communications networks. Requires extensive expertise in information security. Requires extensive expertise in computer operating systems and other data center operations.
Education & Training
- Minimum of Bachelor's degree in computer science or information technology or related field is required
- Must have working-level knowledge of the English language, including reading, writing and speaking English
Other combinations of education/experience may be considered
Conditions of Continued Employment
A valid driver’s license and the ability to meet TMWA Department of Motor Vehicle report criteria
KNOWLEDGE, SKILLS, AND ABILITIES:
- Systems architecture, infrastructure, applications and troubleshooting principles
- Help desk systems, procedures and activities for the handling, identifying, tracking, solving, and documenting of user, hardware, software, and application problems
- Proficient working knowledge of computer operating systems, computer programming, and computer peripheral interfaces
- Modern troubleshooting methodologies and techniques to effectively troubleshoot information system problems quickly and efficiently
- Computer based server applications including, but not limited to electronic mail and instant messaging, relational databases, system monitoring, active directory domains, virtual machine infrastructure, and multimedia audio visual solutions.
- Computer based user applications including, but not limited to Microsoft Office suite, CAD, GIS, asset management, meter reading, and customer billing systems.
- Data communication networking concepts and technology including routing, switching, firewall systems, storage concepts and ability to troubleshoot those technologies
- Control access, physical security, surveillance, and supporting perimeter entry infrastructure.
- SCADA system operation principles, specifically in terms of providing information system support.
- Principles and practices of effective management and supervision
- Human resources policies
- Design, Develop, and implement information system policies, procedures, and technologies that are intended to assure quality, reliability, and security of the utility’s system and critical data.
- Interpret and analyze user information system requirements and review related information in order to develop solutions to complex problems.
- Identify complex problems and review related information to develop and evaluate options and implement solutions
- Supervise, train and evaluate the work of professional and technical staff
- Research, plan, install, configure, troubleshoot, maintain, and upgrade of information system hardware, software, operating systems, and applications
- Troubleshoot hardware, software, operating systems, and multi-tier applications
- Maintain system documentation and diagrams describing the logical operations of applications and information systems
- Maintain documentation regarding hardware and software inventories, site and/or server licensing, and user access security
- Maintain strategic technology plan that outlines and details the use of technology in the utility
- Usage and understanding of object-oriented programming languages, as well as client/server applications development processes.
- Train end users to work with computer information systems
- Respond to requests and inquiries from the general public
- Knowledge of pertinent federal, state, and local laws, codes, and regulations as they relate to information technologies
- Establish and maintain effective working relationships with those contacted in the course of work
- Communicate clearly and concisely, both orally and in writing in a means that is understood by both technical and non-technical individuals
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Be punctual regarding work hours established by TMWA.
- Be mentally and physically alert during working hours.
TMWA is an equal employment opportunity employer who develops and maintains a work environment that values the dignity of each individual, utilizes human resources to their fullest potential and ensures a high quality workforce which reflects the diversity of the community.
All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action and an employee’s caregiving responsibilities, will be made without regard to race, color, national origin, gender, sexual orientation, religion, age, disability, political affiliation, marital status, membership in an employee association, or any other protected status or category.