ABOUT THE ORGANIZATION

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 400,000 residents of the Truckee Meadows.

We are looking to hire a Field and Metering Systems Analyst, to join our Distribution Department.

ABOUT THE POSITION

The primary goal of the Associate Business Systems Analyst is to work with business partners to align technology solutions with business strategies. The Field and Metering System analyst plans, analyzes and define business processes, application requirements, provide system support and testing. This position serves as the super user for the programs used by TWMA’s Field and Metering Department, answering all system questions internally and externally.

Incumbents are responsible for developing clear business requirements and function designs, facilitating work sessions and interacting with stakeholders to optimize system functionality.

The incumbent primarily works with TMWA’s Field and Metering department and related contractors/vendors to make improvements in the various meter reading programs and Meter Data Management (MDM) systems, as well as other systems utilized in the department. Works with users to identify needs for systems modifications and enhancements and implements changes or updates to these systems; serves as the Help Desk for TMWA’s meter data systems. Works with users and provides routine and emergency support to Field and Metering staff . Assists in developing processes in the meter reading programs to be used by both TMWA and contract service employees. Designs and generates various queries and custom reports to meet user requirements and to audit the systems; making necessary system corrections to ensure accurate customer meter reading and billing.

The Associate Analyst supports current operations, existing systems, and reports. Incumbents are expected to work on project-related tasks and respond to internal customer issues. Associate Analysts serve as the super user for assigned systems, answers all system questions internally and externally and implements new and supports existing systems.

The Staff Analyst differs from Associate in that incumbents at the Staff level perform more complex business systems work. Incumbents are recognized as having the experience, certifications, and responsibility for making final technical decisions and have influence on the overall outcome of a project or task. This level may also be designated as Project Manager on field and metering system projects. Staff level Analysts perform under general supervision and guidance.

The Senior Analyst differs from Staff Analyst in that incumbents at the Senior level perform significantly more complex systems management work. Incumbents are recognized in the work group as having the highest authority in a group.

Senior level Analysts manage projects including the implementation of entire programs and procedures and perform under minimal supervision and guidance.

Progression from one position title, level or designation is not automatic nor guaranteed and is based on business need.

ESSENTIAL FUNCTIONS
We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor TMWA to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Serves as a meter reading program super user & help desk support and is TMWA’s initial point-of-contact internally and externally for all meter reading and MDM issues.
• Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Reviews, analyzes and modifies systems including installing, encoding, debugging and testing to support assigned systems.
• Assists in managing and maintaining relationships with vendors and support services for software and equipment maintenance and service requests including outages, repairs, replacements, and programmatic fixes.
• Works closely with end users to analyze and documents business processes (workflow mapping and diagramming), policies and procedures, defines and documents business rules, needs and requirements; drafts specifications, participates in setting priorities for technology projects.
• Perform daily monitoring, troubleshooting, and analyzing of meter reading hardware, software, data, equipment, and processes serving as the point of contact for system users in a help desk support capacity.
• Analyzes, troubleshoots and resolves applications problems and errors, takes action or communicates with Information Technology staff to resolve problems; coordinates with and assists contract service provider with escalated system issues.
• Answers technical questions and provides guidance to users on systems functionalities and methods for correcting problems.
• Assists in the implementation of system modifications and expansions, including working with Information Technology staff as appropriate.
• Coordinates and or tests applications and interfaces to ensure accuracy and efficiency; generates test data and keeps logs of test results; summarizes test results and common issues; works with Information Technology staff to correct testing problems and install required fixes.
• Performs systems queries and makes corrections to ensure accurate information and billing of customers.
• Develop, maintain, and report systems performance metrics to users and management.
• Designs and generates various queries and custom reports to meet user requirements as needed or requested.
• Assists in developing work processes and procedural changes to improve work efficiency and effectiveness.
• Works with users to analyze current system functions, procedures and capabilities to determine if improved methods or technologies are possible; presents recommendations for new approaches and options to meet user needs.
• Develops user training programs and materials; conducts user applications training classes and on-on-one training sessions.
• Participates in assessing and analyzing department needs; represents field and meter services department on applications development or support teams, including software evaluation, requirements definition, workflow analysis and system implementation, testing and training; communicates and helps others in understanding project requirements.
• Attends various department and committee meetings; conducts end user meetings as necessary.
• Seeks input from mentors and supervisors; actively applies feedback received to day-to-day work and strives to continuously improve performance.
• Participates in the development of and reports progress toward completion of department’s goals and objectives

MINIMUM REQUIREMENTS
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the minimum requirements is:

Experience: Minimum of three (3) to ten (10) years of experience (depending on level of analyst work performed) in metering technology, information systems or related fields with increasing responsibility for performing business process analyses and participating in the design, development and implementation of business applications.

Education & Training: An Associate’s Degree or equivalent experience in Business or Management Information Systems preferred. Project Management experience and PMP certification is preferred.

Must have working-level knowledge of the English language including reading, writing, and speaking English.

CERTIFICATIONS, LICENSURE & SPECIAL REQUIREMENTS

A valid Nevada (or California – depending on state of residency) Driver License at time of hire and continuing thereafter and ability to maintain insurability under TMWA’s vehicle insurance policy.

Employment is contingent upon successful completion of a background investigation during hire and periodically thereafter during employment.

This position is considered a safety sensitive position and employment is contingent upon the results of drug and/or alcohol testing which includes screening for marijuana. The presence of marijuana or other screened for substances on any employment related substance test may result in a refusal to hire or termination of employment.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Meter reading programs, MDM systems and associated business processes and systems.
• Basic principles and practices of systems analysis and design; business process analysis methods, techniques and tools.
• Methods and techniques for performing quality assurance testing of systems. · Basic knowledge of HTML, SQL and database design
• Standard methodology for developing program and user documentation. · Functions, capabilities, characteristics and limitations of standard computer platforms and devices.
• Methods and techniques for troubleshooting and determining the causes of applications problems and errors.
• Systems testing strategies, plans and execution.
• The projects management process.
• The professional development process.

Skill/Abilty to:

• Be actively involved by setting challenging goals and meeting them through continuous learning.
• Perform business rule and process analyses and reach sound, logical conclusions regarding user needs and business requirements.
• Troubleshoot, diagnose and resolve applications problems.
• Set priorities and organize work to complete project responsibilities timely, efficiently and effectively; handle multiple tasks in a dynamic environment.
• Understand, interpret, explain and apply department, company, state and federal rules, policies, laws and regulations applicable to area of responsibility.
• Communicate clearly and effectively to diverse audiences of technical and non-technical staff, orally and in writing.
• Prepare effective, grammatically correct, clear, concise and comprehensive reports, documentation and other written materials.
• Exercise sound independent judgment within established procedures and policy guidelines.
• Use tact and diplomacy when dealing with sensitive, complex and/or confidential issues and situations.
• Proactively initiate, develop and maintain highly effective working relationships with all levels of department and Information Technology staff, vendors, contractors and others.
• Proficiently use the Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
• Maintain confidential data and information.
• Make decisions that demonstrate honesty, integrity and accountability in line with TMWA’s reliability and customer service goals.
• Be punctual regarding work hours established by TMWA.
• Be mentally and physically alert during working hours.

TMWA is an equal opportunity employer. It is TMWA’s policy to provide equal employment opportunity to all employees and applicants for employment without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law. TMWA’s commitment to equal opportunity includes all terms, conditions, and privileges of employment, including but not limited to recruiting, hiring, job placement, training, compensation, benefits, discipline, advancement, and termination.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action, and an employee’s caregiving responsibilities, will be made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, gender, religion, age, national origin, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, military and/or veteran status or any other characteristic protected by law.

TMWA complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@tmwa.com or 775-834-8294.

TMWA is committed to providing a safe work environment and to fostering the health and well-being of our employees. That commitment is jeopardized when any of our employees illegally use drugs at home or at work, comes to work under the influence, possesses, distributes, or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well-being of our employees and to provide a safe environment for everyone, TMWA has established a drug-free workplace policy.