ABOUT THE ORGANIZATION

Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 400,000 residents of the Truckee Meadows.

We are looking to hire three (3) Security Operations Center Technicians, to join our Security Department.

ABOUT THE POSITION

Under general supervision, carries out detailed instructions and procedures primarily orientated to ensure that security vulnerabilities, threats and emergencies are readily discovered, reported, and responded to. Incumbents at this level have advance security experience and exercise extreme independent judgement. Security Technicians are primarily responsible for operating and using surveillance, security camera screens, access control systems, and security alarm systems and equipment to observe, identify, monitor and respond to security anomalies and annunciations; Incumbents authenticate authorized access and egress; identify suspicious situations, activities and dispatches field security personnel, local authorities or responds directly to investigate security incidents or concerns.

ESSENTIAL FUNCTIONS

• Learn, follow, and enforce TMWA Security Management Program policies, procedures, and protocols.
• Utilize electronic surveillance software systems and equipment from within a security operations control center to monitor facilities and critical infrastructure sites, authenticate access to off-site facilities and dispatch Security Representatives and other emergency personnel.
• Verify authorization of individuals to enter staffed facility sites.
• Observe and monitor security alarm systems, security camera screens, security card access systems, responds to security anomalies and annunciations; authenticate authorized access and egress; identify suspicious situations, activities and individuals and dispatch field security personnel or respond directly to investigate.
• Analyze information, video surveillance, access control and other related systems to make determinations regarding appropriate response, in accordance with established procedures and protocols; dispatches law enforcement and other emergency units and makes required internal notifications.
• Operate a variety of computer, electronic access, surveillance, and other equipment; automated vehicle locator and other systems to carry out assigned responsibilities.
• Maintain, delete or archive video footage as needed, organize old footage in an orderly fashion, provide video clips to law enforcement as requested.
• Observe and monitor security alarm systems, video camera screens, security access card systems, SCADA system monitors and other electronic surveillance equipment, respond to system anomalies and annunciations.
• Dispatches field security personnel in response to intrusion alarms or other suspicious circumstances.
• Interact with and handle potentially hostile situations, attempts to resolve disputes, and call appropriate law enforcement agency in situations when necessary.
• Create employee ID Badges and assign appropriate access and permissions for employees and approved contractors.
• Create and modify Medeco XT key schedules as needed, issue keys to employees and contractors as appropriate; troubleshoot electronic key related issues, conduct access audits.
• React quickly and appropriately in emergencies and when identifying suspicious situations and potential threats to people and property; exercise sound judgement and initiative in a wide variety of situations.
• Identify and initiate effective courses of action to complete assigned responsibilities.
• Work effectively and courteously with all levels of management, supervisors, visitors, officials of other agencies, emergency personnel, members of the public, and others encountered in the course of daily work.
• Investigate and create case files regarding security incidents and activities and work directly with law enforcement when necessary to report and resolve security incidents.
• Maintain information as confidential and ensure incidents are responded to using the appropriate level of discreetness, urgency and confidentiality.
• Maintains technical certifications identified as necessary to work effectively within the Security Operations Center.
• When necessary, perform the duties of a Security Representative.

MINIMUM REQUIREMENTS

Experience

Three years of responsible security, criminal investigation, or closely related experience, or an equivalent combination of training and experience.

Other combinations of education/experience may be considered.
 

Education & Training

Graduation from high school or G.E.D. equivalent

Must have working-level knowledge of the English language including reading, writing, and speaking English.
 

Conditions of Continued Employment

A valid driver’s license and the ability to meet TMWA Department of Motor Vehicle report criteria.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property, and operations.
• Administration and Management - Knowledge of business principles involved in basic water utility operations is preferred.
• Video surveillance systems and equipment.
• In depth knowledge of work control processes, facility monitoring and escorting procedures.
• Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and common office computer software and database programs, including the Microsoft Suite of Programs (Word, Excel, Outlook, and PowerPoint.)

• Modern security methods, techniques, and procedures: basic methods, techniques, procedures, and practices of criminal investigation

Skill/Ability to:

• Physically report to worksite and move from work site to work site performing position duties.
• Continuously monitor live and recorded video footage and identify when further actions are necessary or warranted and respond accordingly.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Organizational skills sufficient to keep the workflow on-going in an orderly manner.
• Perform a wide range of duties.
• Interact effectively with others, maintain positive relations and apply appropriate conflict de-escalation techniques.
• Relay critical information to Police Officers and First Responders.
• Adjust and adapt to rapidly changing situations under potentially high stress conditions.
• Safely and frequently drive up to 100 miles a day to various locations, including those requiring four wheel drive to access and get in and out of a vehicle up to 50 times per day to inspect critical infrastructure.
• Enter confined spaces, ascend and descent stairs and ladders, and work in the field including in various outdoor locations which may include traversing through rough terrain and weather conditions.
• Make decisions that demonstrate honesty, integrity, and accountability in line with TMWA’s reliability and customer service goals.
• Express thoughts logically, in both written and verbal using correct grammar.
• Work with computers and equipment applicable to those typically used in the security or water operations and distribution fields.
• Be punctual regarding work hours established by TMWA.
• Be mentally and physically alert during working hours.
• Follow directions, provide direction to others, and respond effectively during critical incidents.

TMWA is an equal employment opportunity employer who develops and maintains a work environment that values the dignity of each individual, utilizes human resources to their fullest potential and ensures a high quality workforce which reflects the diversity of the community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action and an employee’s caregiving responsibilities, will be made without regard to race, color, national origin, gender, sexual orientation, religion, age, disability, political affiliation, marital status, membership in an employee association, or any other protected status or category.