Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly-skilled workforce who ensures around-the-clock treatment, delivery and availability of high-quality drinking water for more than 385,000 residents of the Truckee Meadows.

We are looking for seasonal Water Conservation Consultants to join our conservation team for the 2017 season, which will run from approximately April 2017 to October 2017, depending on weather conditions.

About the Position

The primary role of the Water Conservation Consultant includes the following: (1) To educate TMWA customers on conservation policies in order to reduce water waste; (2) To help customers understand bill statements and save money on water bills; (3) To respond to customers with high bill inquiries by performing water usage reviews; (4) To participate in community events and educational forums that address responsible water use.

EXAMPLE OF DUTIES

Essential Functions

1. Operate a company vehicle the majority of the working day.
2. Educate customers regarding TMWA water conservation policies and programs including mandatory outdoor watering schedules, watering restrictions and irrigation best practices. This may include issuing notices for failure to comply with conservation policies.
3. Educate customers on ways to reduce water waste, understand bill statements and save money on water bills in order to conserve our regional water resources.
4. Respond to water waste situations by interacting with customers either in person or via the telephone.
5. Coordinate with homeowners, tenants, and landscape/property managers to identify water waste conditions.
6. Frequent self-initiated contact with a diverse group of customers.
7. Work outdoors in a variety of weather conditions.
8. Perform water usage reviews to determine accurate meter readings, to detect leaks and conduct irrigation audits.
9. Follow-up with customers who have leaks and ensure repairs are made.
10. Ensure conservation department vehicles are maintained and in good working condition.
11. Ensure all TMWA safety procedures are followed
12. Operate a variety of electronic devices including a cell phone, computer, and digital recorder.

MINIMUM REQUIREMENTS

Experience

• At least one year of experience dealing with customers in person, and on the phone, is preferred.
• Experience with irrigation systems is preferred.

Education/Training

On-the-job training is provided however the incumbent must have the following education and training.

• A high school diploma or equivalent is required.
• Must have working-level knowledge of the English language, including reading, writing, and speaking English.
• Working knowledge of digital cameras/recording devices, cell phone, and a personal computer, as well as, multiple computer applications (i.e., email, databases, word processing, map viewers, etc.).

Conditions of Continued Employment

• A valid driver’s license and the ability to meet TMWA Department of Motor Vehicle report criteria.

Special Requirements

• Water Conservation Consultants will be required to work flexible hours that may include early morning (as early as 4:30 a.m.) and evening hours as well as weekends and holidays. The successful candidates must be available to begin work April 17, 2017 and work until October 2017. The conclusion of this temporary position may be shortened or extended based on weather and business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Standard office procedures
• TMWA service area
• Safety guidelines and procedures to ensure accident-free working area

Skills in:

• Customer contact techniques to handle potential irate and difficult customers
• Reading and interpreting maps
• Excellent grammar and spelling
• Bilingual is a plus

Ability to:

• Provide excellent customer service
• Communicate successfully with customers regarding water conservation policies and procedures
• Safely operate company vehicles
• Communicate effectively on cell phones
• Follow all safety procedures
• Work in a self-directed environment
• Represent TMWA professionally when dealing with customers
• Perform basic inspections to identify water waste
• Be punctual regarding work hours
• Be mentally and physically alert during working hours

TMWA is an equal employment opportunity employer who develops and maintains a work environment that values the dignity of each individual, utilizes human resources to their fullest potential and ensures a high quality workforce which reflects the diversity of the community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action and an employee’s caregiving responsibilities, will be made without regard to race, color, national origin, gender, sexual orientation, religion, age, disability, political affiliation, marital status, membership in an employee association, or any other protected status or category.