Truckee Meadows Water Authority (TMWA) is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County. TMWA has a highly skilled workforce who ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 385,000 residents of the Truckee Meadows.

We are looking to hire a Customer Service Representative to join our customer service department.

Responsibilities

Upon satisfactory completion of the minimum training requirements of the Customer Information System, and while receiving on‑the‑job training, Customer Service Representative (CSR) may be assigned to any of the duties performed by the CSR’s. CSR's are required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. CSRs work alone on duties for which the employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. CSRs will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. Must be able to perform mathematical calculations, type at an acceptable speed and accuracy, and be able to operate various office machines and personal computers with some proficiency.

Qualifications
CSRs May be required by Company to pass written and/or proficiency tests covering any of the following qualifications:

• Typing with acceptable speed and accuracy (45 w.p.m.)
• Microsoft Office computer applications proficiency
• Aptitude for arithmetical calculations
• Ability to operate various office machines and personal computers
• Spanish speaking skills preferred

TMWA is an equal employment opportunity employer who develops and maintains a work environment that values the dignity of each individual, utilizes human resources to their fullest potential and ensures a high quality workforce which reflects the diversity of the community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All decisions affecting any terms and conditions of employment, including recruitment, hiring, assignment, training, compensation, promotion, salary, disciplinary action and an employee's caregiving responsibilities, will be made without regard to race, color, national origin, gender, sexual orientation, religion, age, disability, political affiliation, marital status, membership in an employee association, or any other protected status or category.